Legal & Policies

Privacy Policy

At Secret Gift Box, we respect your privacy and are committed to protecting your personal information.

We collect basic details such as name, phone number, email address, and delivery address solely for order processing, customer support, and delivery purposes.

Payment information is processed securely through trusted third-party payment gateways (such as Razorpay). We do not store card or banking details on our servers.

We do not sell, rent, or share your personal information with third parties, except logistics and payment partners required to fulfill your order.

By using our website, you consent to this Privacy Policy.

Shipping Policy

• We currently deliver across India.
• Orders are processed within 2–4 business days after successful payment.
• Delivery usually takes 4–7 business days, depending on location.
• Delivery timelines may vary during festivals, high-demand periods, or unforeseen situations.

Tracking details will be shared once the order is dispatched.

Cancellation & Refund Policy

Due to the personalized and surprise nature of our products:

• Orders cannot be cancelled once confirmed.
• No refunds are provided after the order is placed.
• In case of a damaged or incorrect product, customers must contact us within 24 hours of delivery with proper images.

Approved cases may receive a replacement or store credit at our discretion.

Terms & Conditions

By accessing and placing an order on Secret Gift Box, you agree to the following terms:

• All purchases are prepaid only.
• Product appearance may slightly vary.
• We reserve the right to update prices, policies, and content without prior notice.